Connection Issues
Outage Update
Outage Update
Outage Update
UPDATE 2/5/2024
The Berry Islands and some parts of the northern Bahamas are currently experiencing both 4G and 4G LTE band issues. The tower issues are currently being repaired.
Outage Update
Outage Update
Due to an automobile accident that damaged the fiber-optic line, many BTC towers are experiencing 4g issues and are not able to connect to the internet. If you are having problems connecting to tower, please follow the following instructions.
1: Use your cellphone, laptop, or tablet to connect to the Island Wifi Hotspot via wifi connection.
2: Once connected, open your web Browser (ex: Chrome, Safari, etc.)
3: In the address bar, type: 192.168.1.1 and press enter. This will take you to the Unite Manager.
4: Sign in using: attadmin
5: Once you are signed in, click on "Settings" located on the left side of the screen.
6: Click on Mobile Broadband on the top of the screen.
7: Scroll down to Network selection or Network Mode and select "4G LTE only" then click submit.
Once this is completed, Please power off the Island Wifi hotspot and power back on. Once the device is powered back on, you should notice the light in the top right corner of the device blinking "BLUE." It can take up to 10 minuets to begin blinking blue. If your device is blinking blue, you are back online. If the device is blinking Orange, please click the button below and fill out the form and our support staff will contact you shortly. Please include your location in the Bahamas.