An update from Island WiFi
January 6, 2021
To all customers past, present, and future:
When we began our adventure with Island WiFi Bahamas our primary goal was to offer connectivity and customer service unlike any other. We have learned a lot over the last three years and are truly blessed to have been able to serve so many of you.
As many are aware we have been working from a waitlist for the last year due to inventory limitations. We have been back and forth with the service provider in hopes to obtain additional lines but with little success have had to resort to legal action. With all litigation matters it takes time, we sense your frustrations and are very frustrated with this process as well.
As a rental company with limited assets available the waitlist has been our only option. As units are returned we operate quickly to reach out and fulfill the next available request. We apologize and wish we had a solution to this situation and will continue to fight to be able to provide honest and kind service to all of you.
Kind regards,
LeAnne Rozelle
Operations Manager
Island WiFi Limited
In the Know...
Inventory Update
Service Area Notification
Service Area Notification
As of 01/05/2021 we are working from an inventory wait list. As units are returned we will be fulfilling orders by the date the order was placed and needed. Communication will be via email or text. Please be sure to provide all contact information within your order so that we can reach you promptly as your order can be filled.
Service Area Notification
Service Area Notification
Service Area Notification
At this time telecommunication service for the areas affected by Hurricane Dorian (Grand Bahama and Abaco) are still receiving inconsistent signal. *Marsh Harbor and surrounding area is still in and out of signal as of 10/13/2020.
Device and Rental Details
Monthly Rentals- ALL RENTAL SERVICES ARE INTENDED FOR SHORT-TERM BOATING AND CRUISING TOURISM.
Island WiFi Limited is available for Monthly RENTALS! No long term commitments, Monthly rentals with Unlimited 4G LTE Data with up to 10 device connectivity.
PLEASE NOTE THAT THERE IS NO LONG TERM CONTRACT BUT THE CHARGES WILL NOT END UNTIL THE DEVICE IS RETURNED.
BAHAMAS Service Area- Monthly rentals are $84.95 per month plus a one time device deposit of $50.00.
A flat fee of $10 will be charged to all new orders for shipping/Delivery. *ADDITIONAL CHARGES WILL APPLY IF LOST/DAMAGED/NON RETURNED PER THE TERMS AND CONDITIONS.
Orders shipped from the US are shipped using UPS Ground Service from LOUISIANA- please allow 3-5 days for shipping time. Expedited shipping is available for an additional fee.
Bahamas delivery available(a list of available airports can be requested- all units must be collected at an airport within the list unless in Freeport/West End or Great Harbour Cay)
Please note the device is for Use in The Commonwealth of the Bahamas ONLY.
All units are delivered with service activated, units are provided on a rental term, the duration will not end until the equipment is received by Island WiFi Staff for return processing. Service will remain active except in nonpayment situations. Units must be returned to Island WiFi Limited for the billing duration to end. Wireless Internet, no Ethernet cable connection available. Rental Duration begins when the device is delivered.
Basic Information
Data Limits
Basic Use of Device
Contract Terms
There are NONE! Upload pictures, video chat, stream movies, surf the web. The options are unlimited. (Illegal activities banned).
Contract Terms
Basic Use of Device
Contract Terms
Device is active at time received. Dates of Service will be by Weekly, or Monthly rates from the time received until returned to IWL. Rate is calculated by Monthly or Weekly whichever is more cost effective. No daily pro-rated terms.
Device must be returned to Island WiFi at the end of use or payment will continue as user rental responsible until returned.
Basic Use of Device
Basic Use of Device
Basic Use of Device
With up to 20 hours of battery life on the unit you can remain wireless and on the go. This device has a touchscreen for easy use of connecting and viewing battery life. Each hotspot unit has a specific password to enter for connectivity. Upon receiving your unit our agent will provide you with the device information needed. Battery Life
With up to 20 hours of battery life on the unit you can remain wireless and on the go. This device has a touchscreen for easy use of connecting and viewing battery life. Each hotspot unit has a specific password to enter for connectivity. Upon receiving your unit our agent will provide you with the device information needed. Battery Life of the mobile hotspot is configured (by default) to optimize battery life. Battery life is affected by: • Standby time • Data throughput • Mobile broadband signal strength (the better the signal, the longer the battery life)