My Island WiFi

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My Island WiFi

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  • F.A.Q.

Frequently Asked Questions

Does Island Wifi offer truly unlimited data?

Does Island Wifi offer truly unlimited data?

Does Island Wifi offer truly unlimited data?

Yes, we don’t have any hidden limits, when you receive your unit, it is completely unlimited service.   (Country Designation limitations- Bahamas device intended for Bahamas ONLY)

How fast is the speed of the device?

Does Island Wifi offer truly unlimited data?

Does Island Wifi offer truly unlimited data?

Our portable wifi device uses 4G LTE service. Speeds fluctuate depending on the location, and the amount of traffic on the towers, but it is very fast and reliable unlimited data.

How do I receive my unit if in the Bahamas?

Does Island Wifi offer truly unlimited data?

Can I receive my device before arriving to the Bahamas?

For locations we do not have an agent on, we ship directly to the nearest airport using air services. This also depends on inventory availability for shipping to other Island Locations.  Agents currently active at- Freeport-Grand Bahama and Great Harbour Cay-Berry Islands.

Can I receive my device before arriving to the Bahamas?

Can I receive my device before arriving to the Bahamas?

Can I receive my device before arriving to the Bahamas?

Yes! We now ship to the US from North Louisiana to the address you provide. Expedited shipping available. 


Please note service start date will begin when the device is received.  


Standard Shipping is 3-5 business days. 


How do I cancel my service?

Can I receive my device before arriving to the Bahamas?

How do I cancel my service?

Simply email your cancellation request and device information to sales@myislandwifi.com.  We will follow up with the device return information needed.   Once the rented device is received back the recurring charges will be stopped. 

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