Frequently Asked Questions

Yes, we don’t have any hidden limits, when you receive your unit, it is completely unlimited service.   (Country Designation limitations- Bahamas device intended for Bahamas ONLY)

Our portable wifi device uses 4G LTE service. Speeds fluctuate depending on the location, and the amount of traffic on the towers, but it is very fast and reliable unlimited data.

For locations we do not have an agent on, we ship directly to the nearest airport using air services. This also depends on inventory availability for shipping to other Island Locations.  Agents currently active at- Freeport-Grand Bahama and Great Harbour Cay-Berry Islands.

Yes! We now ship to the US from North Louisiana to the address you provide. Expedited shipping available. 

Please note service start date will begin when the device is received.  

Standard Shipping is 3-5 business days. 

Simply email your cancellation request and device information to sales@myislandwifi.com.  We will follow up with the device return information needed.   Once the rented device is received back the recurring charges will be stopped.